Choosing the right contractor for your project is the most important decision of all because even the best materials can be spoiled by poor installation and workmanship.
Ask to see projects the contractor completed more than two years ago so you can see how the work holds up over time.
Are the pavers laid in a way that minimizes awkward cuts? Are the curves of the project cut in a way that minimizes large gaps?
Has edge restraint been used and is it still in place?
How long does the contractor guarantee the work? How many warranty claims has the company had in the past two years?
02
Sub Contracting
Some contractors will hire other companies to perform parts of the work, like lighting and irrigation. Be sure to ask the contractor about these sub-contractors and how they will be managed.
03
Relevant Experience
How long has the contractor been installing pavers and walls?
Has the contractor installed projects in the past with the features you’re considering (e.g., a raised patio, retaining wall or water feature)?
04
Base Preparation
What are the contractor’s base preparation methods? What materials are used and why?
Is there a standard procedure for base preparation or will the contractor assess your site’s unique needs?
05
Timing
Ask the contractor how far in advance they are booking projects and how long your project might take.
What are the contractor’s payment terms?
Is an upfront deposit required to secure the timing of the project?
06
Documentation
Does the contractor have the proper licensing for their work?
Does the contractor have liability insurance and are employees covered by Workers Compensation?
Will there be permits required for the job and if so, who is responsible to secure them?
07
Compatibility
Do you like this contractor? Can you easily communicate and understand each other? Is this someone you can trust?
Ask if the person you’re meeting will be on site throughout the project or if someone else in the company will be your day-to-day contact person.
Contacting references can help you understand how the contractor operates throughout a project.
08
Design
Does the contractor offer a design service? Is there a cost for this? Is the design hand drawn or rendered in 3D?
Are the contractor’s designs something you would like for your project?
09
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