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How to Choose a Contractor

Choosing the right contractor for your project is the most important decision of all because even the best materials can be spoiled by poor installation and workmanship.

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01

Workmanship

  • Ask to see projects the contractor completed more than two years ago so you can see how the work holds up over time.
  • Are the pavers laid in a way that minimizes awkward cuts? Are the curves of the project cut in a way that minimizes large gaps?
  • Has edge restraint been used and is it still in place?
  • How long does the contractor guarantee the work? How many warranty claims has the company had in the past two years?
02

Sub Contracting

  • Some contractors will hire other companies to perform parts of the work, like lighting and irrigation. Be sure to ask the contractor about these sub-contractors and how they will be managed.
03

Relevant Experience

  • How long has the contractor been installing pavers and walls?
  • Has the contractor installed projects in the past with the features you’re considering (e.g., a raised patio, retaining wall or water feature)?
04

Base Preparation

  • What are the contractor’s base preparation methods? What materials are used and why?
  • Is there a standard procedure for base preparation or will the contractor assess your site’s unique needs?
05

Timing

  • Ask the contractor how far in advance they are booking projects and how long your project might take.
  • What is the contractor’s payment terms?
  • Is an upfront deposit required to secure the timing of the project?
06

Documentation

  • Does the contractor have the proper licensing for their work?
  • Does the contractor have liability insurance and are employees covered by Workers Compensation?
  • Will there be permits required for the job and if so, who is responsible to secure them?
07

Compatibility

  • Do you like this contractor? Can you easily communicate and understand each other? Is this someone you can trust?
  • Ask if the person you’re meeting will be on site throughout the project or if someone else in the company will be your day-to-day contact person.
  • Contacting references can help you understand how the contractor operates throughout a project.
08

Design

  • Does the contractor offer a design service? Is there a cost for this? Is the design hand drawn or rendered in 3D?
  • Are the contractor’s designs something you would like for your project?
09

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