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Accessible Customer Service Plan Providing
Goods and Services to People with Disabilities

Unilock is committed to excellence in serving all of our customers and to providing access to our products in a way that respects the dignity and independence of people with disabilities. Unilock strives to give customers with disabilities the opportunity to access our products in the same place and in a similar manner as other customers.

Unilock has a company policy which addresses the accessibility requirements of Regulation 429/07 Accessibility Standards for Customer Service under the Accessibility for Ontarians with Disabilities Act (the “AODA”)

Download the Accessibility Standards for Customer Service

Download the Accessibility Compliance Report 2023

Download the Accessibility Policy

Download the Unilock Multi Year Plan

Unilock would also invite customers to let us know verbally how we are doing in order to continually improve the accessibility of each location.

If you would like to fill out a manual form, one will be provided to you. Alternatively, you can send an email to hr.Ontario@unilock.com, and it will be directed to the Ontario General Manager. The General Manager will respond to your feedback within 3-5 business days.

We can arrange for accessible feedback and alternate formats upon request

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