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Peace of Mind Guarantee
Under the Peace of Mind Guarantee, Unilock guarantees that, at the time of installation, all workmanship related to the installation of hardscape elements in a residential project that uses 100% Unilock hardscape material installed by a Unilock Authorized Contractor will be free from major structural defects. A major structural defect is a failure in the core structural elements of a hardscape installation that causes the feature to lose stability, function, or safe use. The Unilock Authorized Contractor is expected to install residential projects in accordance with local by-laws and Installation Standards recommended by The Concrete Masonry & Hardscapes Association.
SCOPE OF COVERAGE
If (i) a major structural defect is discovered during the Guarantee Period (as defined below) and (ii) the Unilock Authorized Contractor that performed the work is unable to or refuses to fulfill their own warranty obligations, Unilock will, cover the cost of labor to correct the major structural failure.The Peace of Mind Guarantee covers only defects relating to Unilock product in residential applications arising directly from the workmanship of installers who were current Unilock Authorized Contractors at the time of installation.
If (i) a major structural defect is discovered during the Guarantee Period (as defined below) and (ii) the Unilock Authorized Contractor that performed the work is unable to or refuses to fulfill their own warranty obligations, Unilock will, cover the cost of labor to correct the major structural failure.The Peace of Mind Guarantee covers only defects relating to Unilock product in residential applications arising directly from the workmanship of installers who were current Unilock Authorized Contractors at the time of installation.
TERMS
The Peace of Mind Guarantee commences on the date of final installation of the Unilock hardscape materials by a Unilock Authorized Contractor and continues for a period of two (2) years (the “Guarantee Period”).
The Peace of Mind Guarantee commences on the date of final installation of the Unilock hardscape materials by a Unilock Authorized Contractor and continues for a period of two (2) years (the “Guarantee Period”).
EXCLUSIONS
The Peace of Mind Guarantee is limited to repair or correction of the defect relating to Unilock product and does not extend to incidental or consequential damages or to any part of the project other than the defect relating to Unilock product. No employee or representative of the Unilock Authorized Contractor is authorized to alter the Peace of Mind Guarantee unless done so in writing and signed by an officer of Unilock. Except as expressly set out herein, Unilock does not assume any obligations of a Unilock Authorized Contractor, owed to the owner of a project. Unilock does not guarantee that a Unilock Authorized Contractor will perform any work according to any quote, estimate, budget, or timeline it provides to the owner of a project or any contract between the Unilock Authorized Contractor and the owner of the project. Unilock is not responsible for any conduct of the Unilock Authorized Contractor that is unrelated to defective workmanship relating to the Unilock product.
The Peace of Mind Guarantee does not apply to:
- Aesthetic imperfections
- Projects where the paver and or wall products used are not 100% Unilock products
- Non-hardscape materials supplied by the Unilock Authorized Contractor or a third party
- Work modified, altered, or repaired by anyone other than Unilock Authorized Contractors
- Damage caused by misuse, negligence, accidents, or natural/un-natural disasters (e.g., floods, earthquakes, tree roots)
- Unknown soil or groundwater conditions beneath the prepared base of the project
- Structural settling or movement of the ground or base materials
- Naturally occurring efflorescence
- Scratching and chipping resulting from snow removal or construction equipment
- Faulty project design
- Installation of the incorrect pavers and walls, or materials that have variations in color. It is the homeowner’s responsibility to review and approve the pavers before installation
- Normal wear and tear or weather-related deterioration
- Negligence by anyone other than the Unilock Authorized Contractor
- Any part of the project, not expressly covered by the Peace of Mind Guarantee
- Any claims or legal action against a Unilock Authorized Contractor
INITATING A CLAIM
To initiate a claim under the Peace of Mind Guarantee, written notice must be provided to Unilock within thirty (30) days of discovery of the major structural defect.
All claims must include:• A description of the major structural defect;
• The name and contact information of the Unilock Authorized Contractor that performed the work;
• Supporting evidence (e.g., project photos, written communications to and from the contractor with regard to the defect); and
• Proof of purchase (e.g. an invoice from the Unilock Authorized Contractor)
To initiate a claim under the Peace of Mind Guarantee, written notice must be provided to Unilock within thirty (30) days of discovery of the major structural defect.
All claims must include:• A description of the major structural defect;
• The name and contact information of the Unilock Authorized Contractor that performed the work;
• Supporting evidence (e.g., project photos, written communications to and from the contractor with regard to the defect); and
• Proof of purchase (e.g. an invoice from the Unilock Authorized Contractor)
Submit your claim with the above information to [email protected].
Unilock reserves the right to seek a third-party professional diagnosis and opinion to determine the exact cause of the defect and to assess whether it is a major structural defect.
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