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Customer Service Representative

Customer Service Representative

JOB SUMMARY

Over 40 years ago, Unilock introduced the paving stone to North America. Today we continue to lead the industry in product innovation and development, education, and contemporary design methodologies. Our regard for realizing the highest quality in all aspects of our business remains foremost in our plans for the future. Unilock has an immediate opening for a Customers Service Representative to join our team, that’s designed to connect with contractors, homeowners, architects, engineers and each other.

DUTIES & RESPONSIBILITIES:

  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can- do attitude and willingness to help at all times
  • Have a developed rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely, and display a caring attitude
  • Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues
  • Perform daily office responsibilities, working with the Customer Service Manager, to maintain the efficient operation of the office
  • Assist with completion of special projects as needed and assigned.
  • Use various PC software packages, including spreadsheets, word processing and graphics to produce high-quality reports, presentations and other documents

Qualifications:

  • Demonstrate excellent attention to detail while multi-tasking in a fast paced environment
  • Ability to perform basic math equations
  • Exhibit professional and courteous etiquette in all situations
  • Strong computer skills
  • Ability to lift 50 pounds

Unilock offers a competitive wage and a comprehensive benefits package including Health and Life Insurance, 401k Retirement Plan w/ company participation, profit sharing, and vacation.
For immediate consideration, please e-mail resume to hr.brewster@unilock.com, fax to 845-612-0060 or apply in person at 35 Commerce Drive Uxbridge, MA

We thank all applicants for their interest in the position, however only those under consideration will be contacted.